Shipping policy
Shipping Policy
Thank you for shopping with Femme Flora. We aim to process and dispatch all orders as quickly as possible while ensuring every parcel is carefully packed.
Processing Time
Orders are typically processed within 1–3 business days.
During promotional periods, sales, product launches, and public holidays, processing times may be longer due to increased order volumes.
Please note that processing time is separate from shipping time.
Shipping Times
Estimated delivery times are:
United Kingdom
- Standard Shipping: 3–5 business days
- Tracked & Signed: Delivery times may vary depending on the courier selected at checkout.
International
Delivery times vary depending on your destination and the shipping method selected at checkout.
Please note that delivery estimates are not guaranteed and may be affected by customs processing, weather conditions, courier delays, or other circumstances beyond our control.
Sale & Promotional Orders
During major sales and promotional events, dispatch dates may differ from our usual processing times.
Where a specific dispatch date is announced (for example, on our website or during a promotion), all sale orders will begin dispatching from the advertised date.
By placing an order during these promotions, you acknowledge and accept the stated dispatch timeframe.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 24 hours for tracking updates to appear.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information provided at checkout is accurate.
If an incorrect address is entered, please contact us immediately. We cannot guarantee changes once an order has been processed.
Femme Flora is not responsible for orders shipped to incorrectly entered addresses.
Customs & Import Charges
International customers are responsible for any customs duties, import taxes, or additional fees charged by their country’s customs authorities.
These charges are not included in our product or shipping prices.
Delayed Deliveries
While we always strive to deliver within the estimated timeframe, delays can occasionally occur due to courier services, customs, weather conditions, strikes, or other unforeseen circumstances.
We appreciate your patience and understanding in these situations.
Lost or Delivered Parcels
If your parcel has not arrived, please contact us and we will assist you in investigating the shipment with the courier.
If tracking confirms that your parcel has been successfully delivered to the address provided at checkout, Femme Flora cannot be held responsible for parcels that are subsequently lost or stolen.
Contact Us
If you have any questions regarding your shipment, please contact our customer support team with your order number, and we’ll be happy to assist.