Refund policy
At Femme Flora, we are committed to providing high-quality products. Due to the nature of our products, please read our policy carefully before placing an order.
Returns
For hygiene and safety reasons, we do not accept returns on any opened, used, or unsealed products.
If your item is unopened, unused, and in its original condition, you may request a return within 7 days of receiving your order. Return shipping costs are the customer’s responsibility unless the item is faulty or we made an error with your order.
items must be returned in their original packaging and be suitable for resale.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Original shipping fees are non-refundable unless the return is due to our error or the item is faulty.
Delivered Orders
If your tracking shows your parcel has been successfully delivered to the address provided at checkout, Femme Flora cannot be held responsible for lost or stolen parcels after delivery.
If you believe your parcel has been stolen or delivered incorrectly, please contact the courier directly. We will assist by providing any tracking information required.
Order Changes & Cancellations
Orders are processed quickly. Once an order has been placed, we cannot guarantee changes or cancellations.
Please contact us immediately if you need assistance, and we will do our best to help before your order is dispatched.
Non-Refundable Situations
Refunds will not be issued for:
- Change of mind after dispatch
- Products that have been opened or used
- Failure to achieve expected results, as individual results vary depending on factors such as lifestyle, consistency of use, and individual body differences
- Incorrect shipping information provided by the customer
- Orders refused by the customer
- Delays caused by customs, postal services, weather conditions, strikes, or other circumstances outside our control
- Refused or destroyed orders by customs
Sale Items: Products purchased during promotional sales, clearance events, or special offers are final sale and are not eligible for refunds unless they are faulty, damaged, or incorrect upon arrival.
Contact Us
For any questions regarding returns or refunds, please contact our customer support team with your order number on whatsapp +447774588818 or email contact@femmeflorauk.com and we’ll be happy to assist.